Documentation Lead

About Unleash

Unleash is the largest and fastest growing open source feature flag company in the world. Feature flags enable engineering teams to ship software faster with less risk and have become an essential part of a modern DevOps playbook. The Unleash Feature Management platform is easy to use, fully featured and can be run in a customer’s own data center for maximum privacy and security. We are backed by top tier investors and we believe in a diverse, supportive and collaborative culture. We look for people who are curious, creative, inventive and deeply caring about building products that people love. We encourage people from all genders, races, & ages to apply. We also embrace a remote-work culture.

About the Role

We are seeking a Documentation Lead to transform our documentation into a strategic asset. This role is not just about writing technical documentation but treating it as a living product that guides our users through their journey with Unleash, from discovery to mastery.

Responsibilities

  • Strategic Development: Develop and implement a long-term documentation strategy that aligns with Unleash’s broader goals.
  • Content Creation & Management: Produce clear, accurate, and engaging documentation. Manage the documentation lifecycle, ensuring it evolves with our product.
  • Educational Empathy: Infuse empathy for learners into our documentation, ensuring it supports and enhances their learning journey with Unleash.
  • Collaboration: Work closely with Product, Engineering, DevRel, and Customer Journey teams to ensure technical accuracy and timely updates.
  • User-Centric Focus: Help refine user personas and journey maps to ensure documentation meets our audience’s needs at every stage.
  • Quality Assurance: Establish and maintain high standards for all documentation, ensuring clarity, accuracy, and relevance.
  • Analytics: Utilize analytics tools to monitor and understand user engagement with our documentation.
  • SEO Optimization: Apply SEO best practices to enhance the accessibility and visibility of our documentation.
  • Community Engagement: Actively engage with our user community for feedback and improvements.

Qualifications

  • 3+ years of proven experience in technical writing or documentation management.
  • Strong understanding of software development and feature flagging concepts.
  • Excellent written and verbal communication skills.
  • Experience with documentation tools and platforms.
  • Knowledge of SEO principles and analytics tools.
  • Ability to work collaboratively with cross-functional teams.
  • A user-focused mindset with a strong emphasis on user experience in documentation.

Location

This role may be located in Europe or the US.

Apply now

Apply now by sending an email with your resume and cover letter to recruitment+docs@getunleash.io
We’re looking forward to hearing from you!